Gambling should be an enjoyable form of entertainment — never a source of financial stress or personal harm. diwi11 is committed to providing every member with the tools, information, and support needed to stay in control at all times.
diwi11 operates on a simple principle: a player who gambles responsibly is a player who comes back. Our responsible gaming programme is built into the platform at every level — not bolted on as an afterthought.
Every diwi11 account undergoes identity and age verification. Members must be at least 21 years of age to register, deposit, or place any wager on the platform. We enforce this without exception across all product categories — sportsbook, live casino, slots, and scratch cards.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is active, it takes effect immediately for reductions and after a standard cooling-off period for increases — ensuring that impulse decisions cannot override a pre-set budget.
Need a breather? Activate a time-out period — ranging from 24 hours to 6 weeks — directly from your account dashboard. During a time-out, your account is suspended from all betting and deposit activity. You can still withdraw any remaining balance during this period.
If you feel that a short break is not enough, diwi11's self-exclusion tool allows you to close your account for a minimum of six months or permanently. Self-exclusion is processed within 24 hours and cannot be reversed before the chosen period expires.
Define the maximum amount you are comfortable losing across a set time window. When your net loss reaches that threshold, further wagering is automatically paused until the period resets. This puts a hard ceiling on downside risk before it becomes a real-life problem.
Our Indonesian-speaking support agents are available around the clock via Live Chat and WhatsApp. If you have any concerns about your gambling habits — or those of someone you know — our team is trained to listen, advise, and connect you with the right resources.
Every diwi11 member has access to a suite of self-management tools. Here is what each one does and how to activate it.
Set a cap on the total amount you can deposit over a 24-hour, 7-day, or 30-day rolling period. Limits can be reduced at any time and take effect immediately. Increases require a 72-hour cooling-off period and written confirmation via email to give you time to reconsider. Limits can be set in Indonesian Rupiah (IDR) starting from Rp 100.000.
Available in Account SettingsDefine the maximum net loss you are willing to accept within a chosen time window. Once your cumulative net loss across all product lines — sportsbook, slots, live casino — reaches your defined ceiling, all betting is paused automatically until the window resets. This is one of the most effective pre-commitment tools for maintaining a sustainable entertainment budget.
Available in Account SettingsLimit the duration of each individual gambling session. Once the limit is reached, you will receive a notification and be logged out automatically. This is particularly useful for players who lose track of time during extended slot or live casino sessions late at night. Sessions can be capped at 30, 60, 90, or 120 minutes per sitting.
Available in Account SettingsActivate a short-term account suspension ranging from 24 hours up to 6 weeks. During a time-out your account is locked from all gambling activity and deposits; however, any pending withdrawals will continue to be processed normally so your funds remain accessible. Time-outs are ideal for players who need a structured break without committing to full self-exclusion.
Available in Account Settings or via SupportChoose to self-exclude for a fixed period of 6 months, 1 year, 2 years, or permanently. Self-exclusion is applied across the entire diwi11 platform within 24 hours of your request. During the exclusion period, diwi11 will also suppress all marketing communications to your registered contact details. Re-opening a self-excluded account requires a formal review and a mandatory 24-hour waiting period after the exclusion term has expired.
Contact Support to ActivateEnable periodic on-screen reminders that display a summary of your current session: how long you have been playing, your net win or loss for the session, and the total amount wagered. These prompts appear at intervals you define — every 15, 30, or 60 minutes — and can be a powerful nudge to step back, reassess, and decide whether to continue or stop.
Available in Account SettingsActivating responsible gaming controls on diwi11 takes less than two minutes. Follow the steps below to set your first limit. If you need assistance at any point, our support team is available 24/7 via Live Chat.
Access your diwi11 account using your registered credentials. Make sure you are on the official diwi11.app domain before entering any login details.
Click your username or profile icon in the top-right corner, then select "Account Settings" from the dropdown menu.
Within Account Settings, locate the "Responsible Gaming" tab in the left-hand navigation panel.
Select from deposit limit, loss limit, session time limit, or reality check reminder. Enter your preferred value in IDR or minutes as applicable.
Click "Save Limit". Restrictions take effect immediately. You will receive a confirmation email to your registered address within a few minutes.
Answer the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use our self-exclusion or time-out tools and consider reaching out to our support team.
Do you find yourself spending more time or money on gambling than you originally intended?
Have you ever tried to cut back or stop gambling and found it difficult to do so?
Do you gamble to escape stress, boredom, anxiety, or difficult personal situations?
Have you borrowed money, sold possessions, or gone without essentials in order to fund gambling?
Do you feel restless, irritable, or distressed when you are unable to gamble?
Have family members, friends, or colleagues expressed concern about the amount of time or money you spend on gambling?
After losing, do you frequently return to try to recover your losses (commonly known as "chasing losses")?
Has gambling ever caused you to neglect your work, studies, family responsibilities, or personal health?
If gambling is becoming a problem for you or someone close to you, reaching out is the most important step. diwi11 support is available around the clock — no judgement, no pressure.
Our trained support agents are available 24 hours a day, 7 days a week. Simply open the Live Chat widget, let us know you want to discuss your account or responsible gaming options, and we will guide you through the available tools confidentially.
Send your responsible gaming request or concern to our dedicated support address. Include "Responsible Gaming" in the subject line for priority routing to a specialist agent. We aim to respond within 24 hours during WIB business hours.
Prefer to communicate via WhatsApp? Our team is reachable via the number below during extended hours. Send a message at any time and an agent will follow up as soon as possible — typically within a few minutes during peak hours.
Problem gambling — sometimes referred to as compulsive gambling or gambling disorder — is a recognised behavioural condition in which an individual is unable to resist the urge to gamble despite negative consequences to their finances, relationships, or mental health. It can affect anyone, regardless of income, background, or experience level.
At diwi11, we are acutely aware that our Indonesian player community spans a wide range of cities — from Jakarta and Surabaya to Bandung, Bali, Medan, and Yogyakarta — and that the social and financial pressures faced by players can differ significantly. Our responsible gaming programme is designed with this diversity in mind, offering flexible, practical tools rather than one-size-fits-all restrictions.
The most effective protection against problem gambling is early awareness. diwi11 actively monitors platform behaviour for signs of at-risk activity — including rapid loss-chasing, sudden increases in deposit frequency, and unusually long session durations — and our team may proactively reach out to Members who show these patterns. We believe that responsible gaming is a shared responsibility between the platform and the player.
diwi11 operates a zero-tolerance policy on underage gambling. Every new account registration requires identity verification confirming that the applicant is at least 21 years of age. We use a combination of document verification (Indonesian KTP or passport) and third-party KYC checks to enforce this policy.
If diwi11 has reason to believe that a registered account belongs to someone under the age of 21, the account will be suspended immediately pending a full review. Any winnings accrued during the period of suspected underage use may be withheld, and the matter may be reported to the relevant authorities.
If you are a parent or guardian and believe a minor may have accessed your diwi11 account, please contact our support team immediately. We will act swiftly and confidentially to investigate and secure your account.
diwi11's underage protection framework
diwi11 is built for players who love the game and respect their limits. Set your controls, stay in control, and enjoy everything our platform has to offer — from live sportsbook action to premium slots and live casino tables.